Customer Operations Specialist
Location: Co. Tipperary
Who Are KOS Ergonomics?
At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic solutions for all our valued customers within Ireland and internationally across Europe. Our specialist and talented teams of Ergonomic Consultants, Sales Account Managers, as well as our Sales Support and Operations team continue to provide the best quality Ergo solutions tailored to fit each individual’s client needs. It is our mission to continue to improve the health and wellbeing of all our customers (many of Ireland’s largest multinationals) along with placing utmost importance on the health and wellbeing of our people who work with us towards the KOS journey.
About the role:
We are looking for a talented Customer Operations Specialist to join our office who will be based onsite in our Holycross office located in Co. Tipperary and will report into the Business Support Manager within the Operations team. The successful candidate will have excellent customer experience skills with the ability to continue to build strong relationships with our existing customer base along with being the first point of contact for new customer relationships. They will also serve as the first point of contact for customers delivering exceptional sales support and guidance through phone, email, and live chat. They will act as a key liaison between customers and internal teams, ensuring timely and accurate service while contributing to the company’s commitment to improving customers' health and wellbeing with associated ergonomic products.
What you will do:
Customer Interaction
- Serve as the primary contact for customer inquiries
- Providing sales support and guidance across multiple communication channels (phone, email, and live chat).
- Proactively address customer needs, ensuring satisfaction and positive experiences.
- Manage the customer support mailbox to ensure all queries and requests are addressed within the established service delivery times.
- Act as the voice of the customer by coordinating with logistics, purchasing, marketing, and sales teams
- Always strive and continue to provide accurate and high-quality responses to our customers
- Actively develop knowledge of ergonomic products to better support customer needs
Order Processing and Delivery coordination
- Schedule delivery dates and times with customers while planning efficient delivery routes.
- Ensure seamless coordination between customers and logistics teams.
- Process customer orders through the IT system
- Coordinate with logistics to ensure timely fulfilment.
Documentation and CRM Management
- Conduct quality control checks on all customer documentation.
- Ensure accuracy and completeness on all documentation issued to customers.
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Update and maintain customer records within the Customer Relationship Management (CRM) system.
What we're looking for:
- Professionalism with a drive to deliver an excellent customer experience.
- 3rd level qualification/diploma/certification (preferably Business or Health related)
- At least two years’ experience in a fast-paced customer focused role.
- Strong organizational skills and ability to coordinate between multiple departments.
- Proactive and solution-oriented mindset.
- Familiarity with logistics and invoice management processes.
- Comfortable using IT systems and confident using word, excel and outlook.
- Flexible approach to work and adaptable to change with successful growing company.
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Strong attention to detail.
Our Benefits:
At KOS Ergonomics Solutions Ltd, we are a company who is committed to looking after you and therefore, we provide Employee benefits which are tailored to suit your individual needs. We understand financial wellbeing is of utmost importance to get right and therefore, we continue to offer competitive base pay with salary scale along with performance related bonus with the main focus always being on your future potential and career progression. Our staff enjoy working within a vibrant office space with superior ergonomic office equipment with the option of engaging within Hybrid flexible working arrangements depending on the requirements of your role. We believe in investing in our employees’ development and continue to offer extensive learning and development opportunities to always position you for the next steps within your fulfilling career within KOS.
Apply To This Role
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